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Improving Reliability

Each year, Alectra invests nearly $300 million in capital improvements – that’s approximately $1 million per day to renew aging equipment and install new infrastructure to handle growing demand.

Your voice matters!

Did you receive a survey invite from Alectra Utilities? We encourage you to participate in the survey and have your say. Your feedback will impact the services you receive and bills you pay from 2027 to 2031.

Back on track, together

Overdue bills? You're not alone. Even if you’re behind on bills, we can help you access support programs or make a payment arrangement and avoid late payment charges. Let’s get back on track, together.

Current TOU Rates

November 01, 2024 - April 30, 2025

tou-oeb-pricing
TOU On-Peak
15.8 ¢/kWh
TOU Mid-Peak
12.2 ¢/kWh
TOU Off-Peak
7.6 ¢/kWh
Weekday
Winter

(November 1 - April 30)

TOU Winter Chart
Weekend &
Statutory Holidays

(ALL YEAR)

OEB Residential Weekend Summer Time-of-Use Pricing Chart

Learn more about your Rate Options or click to learn more about Time-of-Use Pricing.

Current Tiered Rates

November 01, 2024 - April 30, 2025

tiered-oeb-pricing
Tier 1
9.3 ¢/kWh
Tier 2
11.0 ¢/kWh
Residential
Winter

(November 1 - April 30)

Tiered Winter Chart
Small
Business

(ALL YEAR)

FPO

Learn more about your Rate Options or click to learn more about Tiered Pricing.

Current ULO Rates

November 01, 2024 - October 31, 2025

ulo-oeb-pricing
ULO On-Peak
28.4 ¢/kWh
ULO Mid-Peak
12.2 ¢/kWh
ULO Off-Peak
7.6 ¢/kWh
ULO Ultra-Low Overnight
2.8 ¢/kWh
Weekday

(ALL YEAR)

FPO
Weekend &
Statutory Holidays

(ALL YEAR)

FPO

Learn more about your Rate Options or click to learn more about Ultra-Low Overnight Pricing.

Alectra logo

Alectra Utilities Holiday Office Hours

Happy Holidays! Alectra Utilities offices will be closed in observance of the Christmas and New Year’s statutory holidays. 

Our holiday hours of operation are as follows: 

  • Tuesday, December 24, 2024: 8:30 a.m to 12:00 p.m. 
  • Wednesday, December 25, 2024: Closed 
  • Thursday, December 26, 2024: Closed 
  • Tuesday, December 31, 2024: 8:30 a.m to 12:00 p.m. 
  • Wednesday, January 1, 2025: Closed 

Regular office hours resume on Thursday, January 2, 2025. 

Start the New Year with My Alectra: Keep your bills up to date and go green by registering for My Alectra and paperless billing. Enjoy the convenience of managing your bills online, anytime, anywhere. Sign up now

Need Additional Support? We have all the online forms you need to request our services including opening or closing an account, reporting an outage, and general inquiries.

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