• The amount owing on your bill will be split into equal payments to make it more manageable to pay your total bill.
• Each month you will pay the regularly billed charges plus the monthly payment arrangement amount.
• The number of installments will depend on the total amount due and/or the type of customer. 
  Online Payment Arrangement Installment Criteria 
   
• This plan will appear on your monthly bill.

Who can apply online?

• Residential and small business customers with total electricity or water charges less than $1,000 
• Residential non-low-income customers with no prior payment arrangement within the last 24 months 
• Residential low-income and small business customers with no prior payment arrangement within the last 12 months 
• Note: Large commercial customers are not eligible for self-serve payment arrangements

• Apply online:
  1. Check your eligibility:
     1. Select whether you have a Personal or Business account.
     2. Enter your name as it appears on your bill; your account number; and the phone number associated with your account.
     3. Click the Next button.
  2. Click the Next button to accept the payment arrangement details.
  3. Check the box beside “I agree to the Terms of Use” and click on the Enrol button.
  4. Your Payment Arrangement Details Summary will be displayed. Click OK.
• Log in to My Alectra to apply:
  1. Go to Billing > Payment Arrangement to check your eligibility.
  2. If eligible, click the Request Payment Arrangement button.
  3. Click the Next button to accept the payment arrangement details.
  4. Check the box beside “I agree to the Terms of Use” and click the Enrol button.
  5. Your Payment Arrangement Details Summary will be displayed. Click OK.
• Contact us: If you think you qualify for a payment arrangement, but are not eligible when using the online form, call Customer Service at 1-833-ALECTRA (1-833-253-2872).

Once enrolled, you will receive an email confirmation followed by written notice advising of the terms of the Payment Arrangement, including your monthly installment amount.

If your account includes both electricity and water services, you will receive two written notices.

Step 1. Collect all your paperwork.

You will be asked to provide identification such as:

• Current electricity and gas bills
• Proof of lease or mortgage (e.g., rental contract, mortgage documents, landlord or government letter, etc.)
• Proof of household income – cheque stub, employment letter, income tax return for adult members of household
• A copy of your most recent bank statement

Click Here To See If You Qualify For LEAP

Step 2. Contact the Social Agency for your area. 

• Alliston, Aurora, Barrie, Beeton, Bradford West Gwillimbury, Brampton, Markham, Penetanguishene, Richmond Hill, Thornton, Tottenham, Vaughan (United Way Simcoe Muskoka): 855-487-5327
• Guelph, Rockwood (County of Wellington): 800-663-0750
• Hamilton (Neighbour to Neighbour Centre): 905-574-1334 ext. 207
• Hamilton (Hamilton Housing Help): 905-526-8100
• Mississauga (Dixie Bloor Neighbourhood Centre): 905-629-1873
• St. Catharines (Niagara Region): 905-641-9960 ext 6072

Approval of your application may take up to two weeks.   
Once approved you will see the amount as a credit on your bill.

Alectra provides LEAP funding annually to support low-income customers who qualify through one of our local community support agencies.

Your LEAP agency may be able to assist you with accessing other low-income support programs.

• In order to apply, the account holder for the electricity bill must live at the service address for the account.
• All household members who live at the service address six months or more of the year must be listed on the application.

To fill out your application, you will need:

• Your current Alectra Utilities bill
• SIN numbers for tax-filing household members

You can apply anytime, but the sooner you apply and are accepted, the sooner you will begin to see the credits. Once you have been approved, you will receive on-bill credits applied directly to your electricity bill.

New Alectra Utilities Customers: To avoid billing delays, register for the Ontario Energy Support Program only after receiving your first bill from Alectra. It may take one billing cycle for the OESP credit to apply.

Apply online at https://ontarioelectricitysupport.ca/ or call 1-855-831-8151 (toll-free in Ontario).

Click here to see if you Qualify for OESP

• Equal monthly payments are based on your electricity usage history over the past 12 months.
• An account reconciliation occurs on the 12th month based on actual usage. This results in either a balance or a credit for any difference on the bill.
• A periodic review is done to ensure that the monthly payment amount accurately reflects your electricity consumption patterns and charges. You will be advised if a change to your monthly payment amount is required.

The increased income eligibility threshold introduced in 2023 can offer support to a four-person household with a before-tax income of $84,872, or a couple with a before-tax income of $60,014. 

211 is a confidential helpline answered by community organizations 24/7. They provide personalized assistance to help people find and connect with support services and programs available in their communities. The 211 helpline is available 24/7 in English and French, with interpreters in more than 150 languages.

• Search or chat online at www.211ontario.ca
• Text 211 
• Email gethelp@211ontario.ca 
• Call 1-877-330-3213 if three-digit dialing doesn’t work 
• TTY 855-405-7446 for people who are deaf, speech-impaired, or hard of hearing.