Paperless Billing

Experience the benefits of paperless billing

When you sign up for paperless billing, you will receive your Alectra Utilities statement quickly, easily, and securely online.

Why ebilling:

  • The same look as a paper bill, but more secure
  • Anytime-access, with all your bills online in one place
  • Instant email or text reminder when your statement is ready to view

Plus,

  • Easily download a copy of your bill
  • Better for the environment than paper mail
  • Safe, convenient, contactless

Switching to ebilling is quick and easy

Login or Register for My Alectra and select Paperless Billing. Your next bill will be paperless. 

Thank you for going paperless and helping us support Feed Ontario

We’d like to thank everyone who turned their paper bills into nutritious food for families in need. By switching to ebilling, you helped us reach our goal of donating another 100,000 healthy meals to Feed Ontario at a time when food banks are facing record demand, as reported by the Toronto Star.

More contactless convenience

  • In My Alectra, you can register for Pre-authorized Payments to give you the peace of mind of knowing that your payment will be made on time.
  • And make budgeting simpler. Sign up for Alectra's Equal Payment Plan to balance your energy costs throughout the year.
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Alectra Utilities Holiday Office Hours

Happy Holidays! Alectra Utilities offices will be closed in observance of the Christmas and New Year’s statutory holidays. 

Our holiday hours of operation are as follows: 

  • Tuesday, December 24, 2024: 8:30 a.m to 12:00 p.m. 
  • Wednesday, December 25, 2024: Closed 
  • Thursday, December 26, 2024: Closed 
  • Tuesday, December 31, 2024: 8:30 a.m to 12:00 p.m. 
  • Wednesday, January 1, 2025: Closed 

Regular office hours resume on Thursday, January 2, 2025. 

Start the New Year with My Alectra: Keep your bills up to date and go green by registering for My Alectra and paperless billing. Enjoy the convenience of managing your bills online, anytime, anywhere. Sign up now

Need Additional Support? We have all the online forms you need to request our services including opening or closing an account, reporting an outage, and general inquiries.

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