Report a Power Outage, Hazard or Electrical Emergency
The Alectra Utilities System Control and Outage Call Centre is on duty 24-hours-a-day, 7-days-a-week to respond to your report.
Report Online
- Report a power outage affecting your premises;
- Report a hazard or unsafe electrical condition - e.g. downed power lines;
- Report information about Alectra Utilities equipment such as graffiti, fence damage at substations, low wires, etc.
Attach a photo to your report but only if it is safe to do so. Be sure to stay at least 10 metres - the length of a school bus - away from any electrical hazard.
Report by Telephone
Report by Telephone
Call 1-833-253-2872 (Option 1) to report your outage or to hear estimated restoration times for power outages in the Alectra Utilities service area.
Report by Web Chat
To report a power outage, hazard or electrical emergency, click the web chat icon at the bottom right of this page to chat with Alectra's outage reporting contact center.
Report a Power Outage - Links
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