Alectra is committed to treating all individuals in a way that allows them to maintain their dignity and independence. Alectra believes in the principles of integration and equal opportunity and is committed to creating a barrier-free environment by identifying, removing and preventing barriers that may limit persons with disabilities.
Accessibility Documents
Our Multi-Year Accessibility Plan outlines the policies/procedures, achievements and actions that Alectra has previously put in place or will put in place to improve opportunities for people with disabilities as outlined in the Integrated Accessibility Standard Regulations (IASR) including: Customer Service, Information and Communications, Employment and the Design of Public Spaces. The current plan covers a five-year period from 2024 to 2029 and will be updated as required. For more information please click on the following link: Multi-Year Accessibility Plan.
The Alectra Utilities 2020 Accessibility Compliance Report was filed with the Government of Ontario on June 25, 2021.
Alectra has created policy and procedures to meet our obligations as outlined in the Integrated Accessibility Standard Regulations under the Accessibility for Ontarians with Disabilities Act, 2005. These documents are available in multiple formats upon request.
Document Request Process
If you have any questions, or would like to request any of our accessibility documents, website content or other business materials in an alternate format, please do not hesitate to contact us.
Please submit your inquiries by:
- Email: customerAODA@alectrautilities.com
- Mail: Michael Mees, 161 Cityview Boulevard, Vaughan, Ontario L4H 0A9
- Telephone: 289-748-5884
Feedback
Feedback from the public is welcomed as it may help us to identify areas that require change and encourage continuous improvement. If you have any inquiries or feedback, please complete and submit the Accessibility Feedback Form.