Conditions of Service

Our Conditions of Service document defines how we work with our customers and others to deliver electricity reliably and safely. It serves as an important reference tool for customers, contractors, developers, retailers, power generators and their agents, consultants and suppliers.  

Included in our Conditions of Service is information on: 

  • Account administration including rates and conditions.
  • Billing procedures and payment plan options.
  • Regulations and codes that govern the services provided, including safety and inspection requirements as well as roles and responsibilities.
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Alectra Utilities Holiday Office Hours

Happy Holidays! Alectra Utilities offices will be closed in observance of the Christmas and New Year’s statutory holidays. 

Our holiday hours of operation are as follows: 

  • Tuesday, December 24, 2024: 8:30 a.m to 12:00 p.m. 
  • Wednesday, December 25, 2024: Closed 
  • Thursday, December 26, 2024: Closed 
  • Tuesday, December 31, 2024: 8:30 a.m to 12:00 p.m. 
  • Wednesday, January 1, 2025: Closed 

Regular office hours resume on Thursday, January 2, 2025. 

Start the New Year with My Alectra: Keep your bills up to date and go green by registering for My Alectra and paperless billing. Enjoy the convenience of managing your bills online, anytime, anywhere. Sign up now

Need Additional Support? We have all the online forms you need to request our services including opening or closing an account, reporting an outage, and general inquiries.

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