Outage Prevention

We work year-round to maintain, repair and upgrade the Alectra Utilities electricity distribution system to ensure reliability of your electricity service.  

Here are some of the more common programs we perform on a cycle or as-needed basis: 


  • Tree trimming program to proactively identify and manage vegetation growth that may come into contact with overhead power lines. 
  • Visually inspect power lines and equipment to identify issues and take preventive measures before they fail. 
  • Install lightning arrestors to prevent damage to equipment due to lightning strikes. 
  • Install animal guards on our equipment to prevent animal contacts. 
  • Install switches to sectionalize feeder circuits into smaller segments and deploy distribution automation and smart grid practices. 
  • Collect outage information and statistics that allow us to pinpoint problem areas in the system. We analyze outages and implement corrective measures as required.
    This may include: additional tree trimming, maintenance activities on a particular power line or area, system reconfiguration, installing automatic devices, building new infrastructure or replacing end of life equipment. 
Alectra logo

Alectra Utilities Holiday Office Hours

Happy Holidays! Alectra Utilities offices will be closed in observance of the Christmas and New Year’s statutory holidays. 

Our holiday hours of operation are as follows: 

  • Tuesday, December 24, 2024: 8:30 a.m to 12:00 p.m. 
  • Wednesday, December 25, 2024: Closed 
  • Thursday, December 26, 2024: Closed 
  • Tuesday, December 31, 2024: 8:30 a.m to 12:00 p.m. 
  • Wednesday, January 1, 2025: Closed 

Regular office hours resume on Thursday, January 2, 2025. 

Start the New Year with My Alectra: Keep your bills up to date and go green by registering for My Alectra and paperless billing. Enjoy the convenience of managing your bills online, anytime, anywhere. Sign up now

Need Additional Support? We have all the online forms you need to request our services including opening or closing an account, reporting an outage, and general inquiries.

Is your location?