Do you live in Guelph or Rockwood? Download the Guelph newsletter in PDF format.
Welcome to the Alectra Utilities customer newsletter: your source for timely and helpful electricity news that matters to you. Stay informed with short articles about Alectra services, new developments, support programs, time-of-use prices, energy conservation, safety tips, and much more.
Are you still receiving bills by mail? If so, you’re missing out on these benefits of paperless ebilling:
- Instant statement notification by email
- Easy to access, track, and store
- Less environmental impact
To sign up for paperless ebilling:
- Log in to your account at AlectraUtilities.com/MyAccountLogin.
- Go to “My Profile” and click on the ebilling tab.
- Say “Yes” to ebilling.
Not registered for My Account? Simply click the “Sign-up” tab on the login page and follow the steps to register for Alectra’s online portal and paperless ebilling.
Visit AlectraUtilities.com/Restoring-Power for more information on how our highly trained crews work to safely and efficiently restore your power when outages occur.
How much energy are you using? When you log in to My Account at AlectraUtilities.com/MyAccountLogin, you can view your hourly, daily, and monthly electricity usage patterns. Review these charts to help see where you can conserve more to save on energy costs.
Alectra Utilities works to keep trees away from our primary power lines along public roadways. It’s the customer’s responsibility to ensure trees on their private property are maintained around power lines coming from the road to their home or business. This is a dangerous task that requires specific planning and expertise to perform safely.
If you require tree trimming on your property near power lines:
- Hire a professional utility arborist; and
- Contact Alectra Customer Care at 1-833-253-2872 to temporarily disconnect the electrical supply to your property prior to performing the work.
Keep your account up to date with flexible payment plans and support programs, such as the Ontario Electricity Support Program and the Low-income Energy Assistance Program. For information on all Financial Assistance programs that Alectra Utilities has to offer, visit AlectraUtilities.com/FinancialAssistance.
We are pleased to share with you Alectra’s 2018 Annual Sustainability Report, Sustainable Power: Discovering the Possibilities. This report highlights our efforts to improve the customer experience by providing safe, sustainable, and powerful energy solutions that help deliver value to our homes, workplaces and communities. It can be found on our website at Alectra.com/SustainabilityReport. We’re proud of the substantial progress we have made in advancing Alectra’s sustainability performance since 2017, and we look forward to sharing our future successes with you as our sustainability journey continues.
Do you have a 72-hour emergency kit. Visit AlectraUtilities.com/Prepared to download our Power Outage Preparedness Guide.
Follow @AlectraNews on Twitter for power outage updates in your area, company news, safety and conservation tips, and more.