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Welcome to the Alectra Utilities customer newsletter: your source for timely and helpful electricity news that matters to you. Stay informed with short articles about Alectra services, new developments, support programs, electricity prices, energy conservation, safety tips, and much more.
It was another record-setting hot summer in Ontario with heat warnings and temperatures above 30°C. Your summer electricity bills may be higher too, especially for those who use air conditioning. For energy-saving tips to help lower your costs, visit AlectraUtilities.com/Tips-Resources.
The Government of Ontario implemented the COVID-19 Recovery Rate to help provide consumers with more stability. From June 1 to October 31, 2020, households, farms and small businesses who pay time-of-use (TOU) electricity rates will be charged 12.8¢/kWh around the clock.
The government also announced that starting November 1, 2020, customers will be able to choose an electricity plan that best suits their needs, with the option of either TOU rates or tiered pricing, which provides a set rate for electricity up to a certain level of consumption. More information is coming soon.
We’d like to thank everyone who switched to paperless ebilling and helped us reach our goal of donating $100,000 – 300,000 meals – to local food banks. For every customer who switched, Alectra Utilities donated 18 meals to food banks in your communities.
It’s not too late to participate! Help us donate another $100,000 to our food banks when you switch to paperless ebilling by November 30, 2020. Follow these easy steps:
- Register for My Account at AlectraUtilities.com/MyAccountSignUp
- Say “Yes” to paperless ebilling.
All you need is your Alectra Utilities account number and your last payment amount.
Want to avoid higher than normal bills caused by air conditioning in the summer or electric heating in the winter? Make budgeting easier! Sign up for an Equal Payment Plan to pay the same amount every month. Get started at AlectraUtilities.com/How-Pay-My-Bill.
Since the early stages of the pandemic, Alectra has taken immediate action to support our communities. Some of our donations to date include:
- 16,800 N95 particulate respirator masks to area hospitals;
- Over $350,000 to food banks across eight communities to help address the challenges they’re facing;
- $273,000 to local United Way chapters to help provide relief in the 17 towns and cities in our service territory.
Alectra proudly gives back to ensure our communities have the support and resources they need to thrive. For more information on Alectra’s community involvement, please visit: Alectra.com/Community-Support.
It’s not too late to change your pool pump. Get a $400 rebate with the Save on Energy Poolsaver Program for making the switch to an energy efficient variable-speed pump. Available for 2020 only, while quantities last.
Now that our field operations have resumed normal service, we are working to catch up with capital projects, new service connections and upgrades.
If you see Alectra Utilities crews working in your neighbourhood, please stay outside of the orange cones put in place to keep you safe.
For more electrical safety tips at home and work, visit AlectraUtilities.com/Safety.
Beware of scammers! If you get a suspicious call about your Alectra Utilities account, hang up and call us at 1-833-ALECTRA.
Go to AlectraUtilities.com/ReportOutage to report a power outage, hazard, electrical emergency, or damage to Alectra Utilities equipment.