Alectra utilities

At Alectra Utilities, we’re continuously investing in electrical infrastructure improvements that support growth and provide safe, reliable and sustainable power for homes and businesses in the communities we serve. In 2020, we’re planning to invest approximately $283 million in the Alectra grid across our service territory, including the installation of over 930 new poles and the renewal of approximately 300 kilometres of electrical cable. We’re committed to delivering value, service and reliability to you. Learn more about our investment in your community at AlectraUtilities.com.

Are you planning any yard work that requires digging on your property? Contact Ontario One Call first to have a FREE underground cable locate done. Simply provide the details of your project and they will notify the utilities with underground facilities in your area. Any buried cabling or wires on your property will be clearly marked before you dig. Call Ontario One Call 24/7 at 1-800-400-2255 or submit an online request at ontarioonecall.ca at least five business days prior to digging. Additional notice may be required during the busy spring season.

To switch to paperless billing, simply log in to or register for My Account at AlectraUtilities.com/MyAccountLogin and select paperless ebilling. Your next bill will be paperless – it’s that easy. You’ll receive an email each month when your Alectra Utilities statement is ready to view securely online.

Discover these benefits when you switch to paperless billing:

• Instant statement notification by email
• Securely view, download, print or save your statements 
• 24/7 access to current and past bills and payments
• Less environmental impact

Some scams can be threatening, while others sound too good to be true. If you receive a suspicious phone call, text or letter, Alectra Utilities advises the following:

• Never pay for a charge that isn’t listed on your most recent bill.
• Never provide any personal account or credit card information.
• Don’t click on suspicious links or call the number provided to you.
• Contact Alectra Customer Service at 1-833-ALECTRA (1-833-253-2872) to check your account status.

If you believe you may be a victim of fraud, report the incident to the Canadian Anti-fraud Centre at 1-888-495-8501 or online at antifraudcentre.ca.

Here’s great news from the Alectra GRE&T Centre – our innovation hub in Guelph. Several pilot projects are beginning this spring to test new services for our EV customers. How about a program to save you money on charging your vehicle, or services that allow you to sell the electricity stored in your EV’s battery back-up? We’re gearing up today so you can drive your way to a cleaner, better and smarter tomorrow. Stay tuned to our social media channels for more updates on the various pilot projects underway. If you have any questions about EVs or our pilot projects, email us at EV@AlectraUtilities.com.