Alectra utilities

We understand that sometimes it’s hard to make ends meet. We’re here to help you find a solution and reduce stress with support programs and payment plans that meet your needs.

• The Ontario Electricity Support Program provides monthly credits directly on the bills of eligible low-income customers.
• The Low-income Energy Assistance Program offers financial assistance to eligible low-income households who are struggling to pay their electricity bills.
• The Arrears Payment Agreement gives eligible residential and small business customers more time to pay outstanding balances.

Visit AlectraUtilities.com/Payment-Assistance for support applications, or contact Customer Service at 1-833-253-2872 to set up a flexible payment plan that works for you.

Make the switch to paperless ebilling for anytime-access to your bills online. You’ll receive an email when a new monthly statement is ready to view – it’s faster than paper mail, safer and more convenient.

Why have over 277,000 customers made the switch?

• Exactly like the paper statements that you receive in the mail.
• All your current bills, past bills and payment history, online in one place.
• No more filing – easily download and save your records.
• Paperless ebilling is more environmentally friendly.

Sign up in seconds

We’ve made it quick and easy to switch to paperless ebilling through My Account. For more details, go to AlectraUtilities.com/Paperless

What outdoor projects are you planning this spring – building a deck or fence, putting in a pool, planting a tree or digging a new garden? For your safety, remember to contact Ontario One Call first to have a FREE underground cable locate done. Here’s how:

Step 1: At least five days before you dig, submit a locate request at OntarioOneCall.ca or 1-800-400-2255. 

Step 2: Locators from each utility with underground infrastructure in your area will come to mark the buried lines and cables.

Step 3: Dig safely. Respect the marks and follow the instructions that are provided.

We understand that many of our customers are now working from home and their children are doing remote learning, so power outages can be a nuisance. Planned power interruptions are important to repair damaged equipment and maintain a safe and reliable electrical system. We do our best to schedule work such that it doesn’t inconvenience you, and we will always notify you in advance.

In 2021, we’re planning to invest over $250 million across our service territory to upgrade aged electrical equipment and install new infrastructure. We’re committed to delivering value, service and reliable power to you. Learn more about our investment in your community at AlectraUtilities.com.

The Energy Affordability Program (EAP) provides support to help income-eligible electricity consumers lower their monthly electricity costs and increase home comfort. You may qualify for a FREE energy needs assessment conducted by a trained energy professional who will help identify energy-efficient upgrades available for your home, such as replacement appliances, insulation, draft-proofing, and a customized energy saving kit that may include LED lighting, timers, faucet aerators and a clothes drying line.

To find out if you qualify for free energy-saving upgrades tailored to the needs of your home, visit SaveOnEnergy.ca/EAP, email EAP@SaveOnEnergy.ca, or call 1-855-591-0877.