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Welcome to the Alectra Utilities customer newsletter: your source for timely and helpful electricity news that matters to you. Stay informed with short articles about Alectra services, new developments, support programs, electricity prices, energy conservation, safety tips, and much more.
Want to avoid higher than normal bills caused by air conditioning in the summer or electric heating in the winter? Make budgeting easier! Sign up for an Equal Payment Plan to pay the same amount every month. Get started at AlectraUtilities.com/EqualPayments.
Switch to paperless ebilling before July 15, 2021 to help us reach our goal of donating $50,000 to The Frontline Fund. Plus, you’ll automatically be entered for a chance to win 1 of 10 prizes of FREE electricity for a year!*
Join over 280,000 customers already enjoying contactless convenience
- Exactly the same look as a paper bill, but more secure.
- Instant email reminder when a statement is ready to be viewed.
- Better for the environment than paper mail.
- Anytime-access, with all your bills online in one place.
- Easily downloaded for other uses.
*See contest rules and regulations and sign up at AlectraUtilities.com/Paperless-Billing.
Reminder: The summer TOU hours and summer Tier threshold of 600 kWh for residential customers are in effect from May 1, 2021 to October 31, 2021. Visit AlectraUtilities.com/Rates for current electricity prices in your area.
The smaller the difference between the indoor and outdoor temperatures, the more you’ll save on your summer cooling costs. Keep your house warmer than normal when you’re away and lower the temperature when you’re at home. Check out our summer energy-saving tips at AlectraUtilities.com/Tips-Resources.
During severe weather, such as high winds, freezing rain or snowstorms, trees can cause power outages when branches come into contact with overhead power lines. Alectra’s proactive tree trimming program protects public safety and ensures reliable electricity distribution.
We hire professional utility arborists who use natural pruning methods to maintain the health of the trees. Unless it’s an emergency, Alectra will notify you in advance about tree trimming in your neighbourhood and if a planned power interruption is required.
If you see a tree that’s interfering with power lines, report it to Alectra Customer Care at 1-833-253-2872, or use our online form at AlectraUtilities.com/ReportOutage.
Some scams can be threatening, while others sound too good to be true. If you receive a suspicious phone call, text or email, Alectra Utilities advises the following:
- Never pay for a charge that isn’t listed on your most recent bill.
- Never provide any personal account or credit card information.
- Don’t click on suspicious links or call the number provided to you.
- Contact Alectra Customer Service at 1-833-253-2872 to check your account status.
If you believe you may be a victim of fraud, report the incident to the Canadian Anti-fraud Centre online at antifraudcentre.ca or by phone at 1-888-495-8501.
To find out if your business is eligible for the Energy Cost Rebate Grant and other Ontario government supports, visit Ontario.ca/COVIDsupport
To find out if you qualify for free energy-saving upgrades tailored to the needs of your home, visit SaveOnEnergy.ca/EAP