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Welcome to the Alectra Utilities customer newsletter: your source for timely and helpful electricity news that matters to you. Stay informed with short articles about Alectra services, new developments, support programs, electricity prices, energy conservation, safety tips, and much more.
Last chance! If you have a fully-electric vehicle and live in a multi-unit residential building, there’s a good chance you will qualify for a subsidized EV charger through our AlectraDrive @Home pilot program. Hurry, registration closes January 29, 2021. Call 1-800-975-2434 or email us at AlectraDrive@AlectraUtilities.com.
We’d like to thank everyone who switched to paperless ebilling this year. This simple but impactful action allowed us to reach our goal of donating a total of $200,000 – 600,000 meals – to local food banks, supporting our communities during these difficult times.
You can still switch to paperless ebilling by following these easy steps:
- If you haven’t already, register for My Account at AlectraUtilities.com/MyAccountSignUp
- Say “Yes” to paperless ebilling.
All you need is your Alectra Utilities account number and your last payment amount. Thank you for your continued support.
If you’re a residential or small business customer who pays Time-of-Use (TOU) electricity prices, you can now choose to switch to Tiered prices anytime.
TOU: The price depends on when you use electricity. You can help manage your electricity costs by shifting your usage to lower price periods when possible.
Tiered: With Tiered pricing, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies.
If you want to continue paying TOU prices, no action is required. To help customers who may be considering a switch from TOU to Tiered pricing, the Ontario Energy Board has a new bill calculator at oeb.ca/calculator.
Find more information on Time-of-Use Pricing or Tiered Pricing to help you make an informed choice.
Visit AlectraUtilities.com/CustomerChoice to learn more about your pricing options and find answers to frequently asked questions.
Alectra’s 2019 Scorecard has been released. Annual scorecards provide our customers with information about the utility’s performance, which is measured in four key areas: customer focus, operational effectiveness, public policy responsiveness, and financial performance. Please visit AlectraUtilities.com/Regulatory-Affairs for more information.
Alectra Utilities is committed to keeping your personal and account information secure. We utilize layers of security safeguards to ensure it is well protected. New for all My Account users, you will now receive an email notification each time you make a change to your profile, including your email address, password, forgot password challenge question and answer, and paperless ebilling preference.
We’re pleased to now provide two-factor authentication, an optional, added layer of security to enhance our safeguards when you’re using My Account. To learn more and get started, log in to My Account at AlectraUtilities.com/MyAccountLogin, go to My Profile and click on the Two factor Authentication tab.
Keep these electrical safety tips in mind when decorating for the holidays:
- Read package instructions for indoor or outdoor rating of lights and extension cords, and check for a recognized certification mark.
- Look up for overhead power lines and keep your ladder at least three metres away when stringing lights outside.
- Use indoor and outdoor timers to turn off lights at bedtime or when you’re away.
- Discard anything with cracked bulb holders or exposed wires, and put decorations away after the holidays to prevent damage.
For more tips, visit ESAsafe.com/HolidaySafety. Have a safe and happy holiday season!
Questions about your Alectra account, or how to set up a flexible payment plan? Contact us at AlectraUtilities.com/AskUs
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