Do you live in Guelph or Rockwood? Download the Guelph newsletter in PDF format.
Welcome to the Alectra Utilities customer newsletter: your source for timely and helpful electricity news that matters to you. Stay informed with short articles about Alectra services, new developments, support programs, electricity prices, energy conservation, safety tips and much more.
NOTE: Due to the Canada Post strike, paper bill delivery will be delayed, including the newsletter and other inserts. Get the latest update.
As we prepare to update our long-term investment plan, and establish the rates you pay and the services you receive for 2027–2031, we need your input. Have your say so we can continue to improve our infrastructure reliability and outage restoration time, manage the growing demand for electricity (such as EVs and heating), and maintain resilience during more frequent extreme weather.
You’ll also get the chance to win $1,500 in free electricity, applied as a credit directly to your account for residential or small business customers, or a team breakfast or lunch valued at $500 for large business customers.
Access the survey at: AlectraUtilities.com/Survey
As 2024 comes to an end, thank you for your involvement in AlectraCARES this year, including our survey on important causes. In response, we’ve updated our 2025 program with your feedback. Learn more at Alectra.com/AlectraCARES. Look out for Alectra at local holiday activities in Niagara, Brampton, Vaughan, Barrie & Mississauga!
We’d like to thank everyone who turned their paper bills into nutritious food for families in need. By switching to ebilling, you helped us reach our goal of donating another 100,000 healthy meals to Feed Ontario at a time when food banks are facing record demand, as reported by Toronto Star. Haven’t made the switch to paperless billing? All you need is your account number, your name as it appears on your bill, and your phone number.
- Register for My Alectra at: AlectraUtilities.com/MyAlectraSignUp
- Select Paperless Billing
By going paperless, you’ll have safe, convenient online access to your electricity bills, and you’ll get a monthly email notification when your bill is ready to view.
NEW: You can also receive a text alert when your bill is ready! Log in to My Alectra, then go to: Account > Notification Preferences.
This winter, keep your meter and Alectra’s equipment accessible. Keep walkways clear of barriers like snow, ice, pets and landscaping. Avoid piling snow onto ground-mounted green transformer boxes. This ensures accurate electricity and water billing, reduces power outage durations and helps our Meter Technicians stay safe.
Even if you’re behind on payments this winter, it’s important to remember that you’re still in control. Set up flexible payment arrangements to avoid any disruption in service. Call us at our dedicated customer payment support number 1-844-547-1542, open Monday to Friday, 8:30 a.m. to 4:30 p.m.
Several financial programs are available to help you get back on track, including the Ontario Electricity Support Program, Low-income Energy Assistance Program, Equal Payment Plan and Arrears Payment Agreement.
NEW: Download our recently released how-to guide with tips to save electricity and money, The Power to Save.
NEW: Look out for our new self-service Payment Arrangement feature on our online portal My Alectra.
For more information, visit: AlectraUtilities.com/Help
Alectra’s 2023 Scorecard has been released, which informs customers about our outcomes in customer focus, operational effectiveness, public policy responsiveness and financial performance, measured by the Ontario Energy Board (OEB). For more information, visit: AlectraUtilities.com/Regulatory-Affairs
Farmers and farm workers, be aware of farm stray voltages, which are small electrical potentials between metal fixtures or equipment and floor surfaces. Stray voltages could impact an animal’s behaviour and disrupt the efficiency of the farming operation. To learn more, or to submit a complaint or inquiry, please review our Customer Response Procedure at: AlectraUtilities.com/Farm-Stray-Voltage
If you’re a residential or small business customer, you can choose to switch between three electricity options based on your personal lifestyle: Time-of-Use (TOU), Tiered and Ultra-Low Overnight (ULO). Here’s how:
- Sign up for or log into My Alectra at AlectraUtilities.com/MyAlectraLogin to switch your rate option under Billing > Rate Analysis; or
- Submit a Rate Option Selection form without needing to log in, available at: AlectraUtilities.com/CustomerChoice
If you change your plan, you can decide to switch back at any time. To continue with your current price plan, no action is required. Visit AlectraUtilities.com/CustomerChoice to learn more about choosing your rate option.
Effective November 1, 2024, the Ontario Energy Board (OEB) has set new TOU, Tiered and ULO prices for residential and small business customers on the Regulated Price Plan and lowered the Ontario Electricity Rebate to 13.1 per cent. The winter TOU hours and winter Tier threshold of 1,000 kWh for residential customers are in effect from November 1, 2024, to April 30, 2025. The ULO hours remain consistent year-round.
Visit AlectraUtilities.com/Rates for current electricity prices in your area.
As winter storms begin, use our 24/7 live web chat to get updates about an outage: AlectraUtilities.com/Report-Outage
Electricity for kids: Download fun, educational worksheets! Visit: AlectraUtilities.com/Teacher-Resources