Call or Click Before You Dig

Installing a fence? Installing a pool? Building an addition? Redoing your driveway?

Located underground is a complex network of pipes and wires for critical services such as electricity, natural gas, cable television, telephone, Internet, water, sewage and other utilities. 

Damaging underground services can have serious consequences. A severed electrical cable could be fatal, a ruptured gas line could explode, a cut water line could cause floods, and severed communication lines (telephone, cable, Internet) could mean the loss of essential services. You could be liable for expensive restoration costs and potential legal action. 

If you are planning on digging, drilling, blasting, augering or driving stakes or fence post spikes into the ground, Ontario law requires that you call or click Ontario One Call before you dig to arrange for a FREE underground cable locate.  

Homeowners 

Any time you dig on or near your property: 

Simply provide the details of your project and Ontario One Call will notify the utilities with underground facilities in your area. If there are any buried cabling or wires on your property, they will be clearly marked before you proceed to dig.  

Call at least five working days prior to digging to schedule this service. Additional notice may be required during the busy spring season. 

Contractors 

As the contractor doing the digging, you're responsible for getting the locate for your jobs. Be sure to leave enough time so that any infrastructure is marked and you can dig safely. Remember, hitting infrastructure can result in serious damages, injuries and liability. Don't take the risk. Call 1-800-400-2255 to sign up for an account and get free locates! 

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Alectra Utilities Holiday Office Hours

Happy Holidays! Alectra Utilities offices will be closed in observance of the Christmas and New Year’s statutory holidays. 

Our holiday hours of operation are as follows: 

  • Tuesday, December 24, 2024: 8:30 a.m to 12:00 p.m. 
  • Wednesday, December 25, 2024: Closed 
  • Thursday, December 26, 2024: Closed 
  • Tuesday, December 31, 2024: 8:30 a.m to 12:00 p.m. 
  • Wednesday, January 1, 2025: Closed 

Regular office hours resume on Thursday, January 2, 2025. 

Start the New Year with My Alectra: Keep your bills up to date and go green by registering for My Alectra and paperless billing. Enjoy the convenience of managing your bills online, anytime, anywhere. Sign up now

Need Additional Support? We have all the online forms you need to request our services including opening or closing an account, reporting an outage, and general inquiries.

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